Refund policy

At Edsole, we want you to be completely satisfied with your purchase. Please read our policy carefully before requesting a return or exchange.

1. Returns & Exchange Period

You have 30 days from the date of delivery to request a return or exchange.

1. Eligibility for Returns

Due to hygiene reasons, returns are only accepted if:

Items are unworn
Items are unopened
Items are in their original packaging

We reserve the right to refuse any return that does not meet these conditions.

1. Hygiene Policy (Important)

Socks are considered a hygiene-sensitive product. Therefore:

Worn items are not eligible for return or exchange under any circumstances

1. Exchanges

We offer exchanges for:

Size changes only

We do not offer exchanges for different colours or styles.

If your item meets our return conditions:

We provide free returns for exchanges

1. Return Shipping

We provide free return shipping labels for:

Exchanges (size changes)
Returns of unworn and unopened items
Faulty or incorrect items

1. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us at Hello@edsole.co.uk.

We will:

Arrange a return at no cost to you
Offer a replacement or full refund

1. Refunds

Refunds will be issued to your original payment method only
Once your return has been received and inspected, refunds are processed within 5–10 business days

Please note that your payment provider may take additional time to complete the transaction.

1. How to Start a Return

To start a return or exchange, contact us at:

Email: Hello@edsole.co.uk
Website: edsole.co.uk

We will provide return instructions and the return address upon request.

1. Important Notes

Returns must be requested before sending items back
Items returned without prior approval may not be accepted